Refund policy

We are committed to providing high-quality visa assistance services. However, if you are not satisfied with the service you received, you have the right to request a refund under the conditions outlined below.

1. Eligibility for Refunds

Refunds may be considered in the following cases:

You were charged but did not receive the service (e.g., your application was not submitted).
You submitted your application through our website but wish to cancel it before it is processed.
A technical issue on our website caused an incorrect charge or duplicated payment.
You believe that the service provided was not as described.

Please note: Once your Israel ETA application has been submitted to the official Israeli immigration system, we are unable to issue a refund, as processing has already begun.

2. How to Submit a Complaint

To file a refund request or complaint, please send a detailed explanation to our support team via email:

📧 Email: support@eta-israel.org

Your complaint should include:

Your full name
Date of application
Payment receipt or reference number
Reason for the refund request
Any supporting evidence (if applicable)

3. Timeframe

Complaint submission deadline: Within 14 calendar days of the date of your payment.
Response time: We will review your complaint and provide a decision within 5 business days of receiving your request.

4. Decision Outcomes

Approved refunds will be issued to the original payment method.
Rejected requests will be accompanied by an explanation.

We appreciate your understanding and aim to treat every request fairly and transparently.